Your First Visit - Preparation Guide

Preparing for Your First Visit

We understand that your first visit to a medical oncologist can feel overwhelming. This guide will help you feel prepared and confident for your consultation with Dr. Michael Lee.

What to Bring - Essential Checklist

Required Documents

  • Referral letter from your GP or specialist (or email it to referrals@[practice].com.au)
  • Medicare card - current and valid
  • Private health insurance card (if applicable)
  • Patient Registration Form - Download PDF here (we’ll email this to you)

Medical Information

  • All recent test results including:
    • Pathology reports (blood tests, biopsy results)
    • Radiology reports (CT, MRI, PET scans, X-rays)
    • Endoscopy reports (if applicable)
  • Complete medication list including:
    • Prescription medications (names and dosages)
    • Over-the-counter medications
    • Supplements and vitamins
    • Any medications you’re allergic to

Personal Preparation

  • List of questions you want to ask Dr. Lee
  • Family medical history (especially cancer history)
  • Support person - you’re welcome to bring a family member or friend
  • Notebook or device to take notes during the consultation

Understanding Fees and Billing

Fee Transparency

Dr. Lee believes in complete fee transparency. You will receive detailed fee information before your appointment.

  • Consultation fees are payable on the day of your visit
  • A “gap” fee may apply - this is the difference between what Dr. Lee charges and the Medicare Benefits Schedule (MBS) fee
  • Medicare claims are processed on your behalf - rebates typically processed same day
  • Fee estimates available upon request by calling reception

Private Health Insurance

  • Hospital cover vs consultation coverage are different
  • We recommend contacting your private health fund directly to understand your coverage
  • Treatment costs and consultation fees are separate items

Payment Options

  • Cash, EFTPOS, and credit card accepted
  • Medicare processing handled on-site
  • Private health insurance claims can be processed where applicable

What to Expect During Your Consultation

Consultation Process

Your first visit will typically take 45-60 minutes and include:

  1. Review of your medical history and current symptoms
  2. Physical examination as appropriate for your condition
  3. Discussion of test results and their implications
  4. Treatment options explained in detail
  5. Next steps and follow-up planning
  6. Time for your questions - please ask anything you need to know

Dr. Lee’s Approach

Dr. Lee specializes in gastrointestinal cancers and neuroendocrine tumours using his 4-Pillar Care Framework:

  • Precision Medicine - Evidence-based treatment tailored to you
  • Symptom Control - Managing pain, energy levels, and other symptoms
  • Values & Goals - Aligning treatment with what matters most to you
  • Care Coordination - Working with your GP and other specialists

Language Support

Consultations available in English and Mandarin Chinese. Please let us know your preferred language when booking.

Managing Pre-Consultation Anxiety

Common Concerns Addressed

“What if I don’t understand the medical terms?”

  • Dr. Lee explains everything in plain English (or Mandarin)
  • Don’t hesitate to ask for clarification
  • Bring someone to help you remember important information

“What if the news is difficult to hear?”

  • Dr. Lee provides honest, compassionate communication
  • You’ll receive information at a pace that’s comfortable for you
  • Support services will be discussed and arranged

“What questions should I ask?”

  • What is my specific diagnosis?
  • What are my treatment options?
  • What are the potential side effects?
  • How will this affect my daily life?
  • What support is available for my family?

Appointment Logistics

Cancellation Policy

24-hour notice required for appointment changes or cancellations. This allows us to offer your appointment time to other patients who may need urgent care.

Location Information

Choose the location most convenient for you:

Cabrini Malvern

John Fawkner Hospital, Coburg

  • Address: 275 Moreland Road, Coburg VIC 3058
  • Phone: (03) 9069 8282
  • Email: info@oncology.com.au
  • Parking: Available on-site

After-Hours Support

Telehealth consultations available for urgent matters outside regular consultation hours. Contact your preferred location for after-hours arrangements.

Family Involvement and Support

Bringing Support Persons

You’re encouraged to bring a support person such as:

  • Spouse or partner
  • Adult child or family member
  • Close friend
  • Professional advocate

For Chinese-Speaking Families

  • Mandarin translation available during consultations
  • Family involvement welcomed in the Chinese cultural tradition
  • Cultural sensitivity in treatment discussions and planning

Before You Leave Home

Final Checklist

  • All documents and test results packed
  • Questions written down
  • Support person confirmed (if bringing someone)
  • Location and parking details checked
  • Allow extra time for travel and parking

What NOT to Worry About

  • Perfect questions - Dr. Lee encourages all questions, even if they seem basic
  • Emotional reactions - it’s completely normal to feel anxious, upset, or confused
  • Not understanding everything immediately - this is complex information and you can always ask for clarification

Contact Information

Booking and Enquiries

Primary contact: 0478 666 866 (tap to call)

Pre-Appointment Questions

If you have questions before your appointment:

  • Cabrini Malvern: (03) 9508 6161
  • John Fawkner: (03) 9069 8282
  • Email enquiries welcome at the location-specific addresses above

Remember

You are not alone in this journey. Dr. Lee and his team are committed to providing compassionate, comprehensive cancer care that respects your values and goals. Your first visit is the beginning of a partnership focused on helping you thrive beyond cancer.

Questions or concerns? Don’t hesitate to call before your appointment. We’re here to help you feel as prepared and comfortable as possible.